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Privacy Policy


Please read this privacy policy carefully by accessing or using the website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website.

Content & Purpose

1. This privacy policy (“Privacy Policy”) applies to your use of the domain name www.DAWAIADDA.com, an internet based portal, and DAWAIADDA, a mobile application, owned and operated by DAWAIADDA, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter, referred to as “DAWAIADDA” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”.
2. The Website is a platform that facilitates the purchase of pharmaceutical products for sale by various relevant pharmacies (hereinafter referred to as “Services”, with the relevant pharmacies referred to as “Sellers”). The arrangement between the Sellers and DAWAIADDA shall be governed in accordance with this Privacy Policy and the Terms of Use. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by DAWAIADDA, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by the Sellers.
3. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.
4. For the purpose of providing the Services and for other purposes identified in this Privacy Policy, DAWAIADDA will be required to collect and host certain data and information of the Users. DAWAIADDA is committed to protecting the Personal Information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:
i. The type of Personal Information (including Sensitive Personal Data or Information) that DAWAIADDA collects from the Users;
ii. The purpose of collection, means and modes of usage of such Personal Information by DAWAIADDA;
iii. How and to whom DAWAIADDA will disclose such information;
iv. How DAWAIADDA will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and
v. How Users may access and/ or modify their Personal Information.

5. This Privacy Policy shall apply to the use of the Website by all Users / Sellers. Accordingly, a condition of each User's use of and access to the Website and to the other services provided by DAWAIADDA to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any Sensitive Personal Data or Information to DAWAIADDA, failing which they are required to leave the Website immediately.

How Secure Is Information About Me?

We maintain electronic, physical and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Are Children Allowed to Use dawaiadda.com ?


Use of dawaiadda.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use DAWAIADDA only with the involvement of a parent or guardian.

Retention of the information:

1.In order to avail the Services, the Users may be required to upload copies of their prescriptions, on the Website and/ or email the same to DAWAIADDA in accordance with the Terms of Use and the prescriptions will be stored/ disclosed by DAWAIADDA only in the manner specified in this Privacy Policy and the Terms of Use. The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users.
2. DAWAIADDA may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.
3. DAWAIADDA may in future include other optional requests for information from the User including through user surveys in order to help DAWAIADDA customize the Website to deliver personalized information to the User and for other purposes are mentioned herein. Such information may also be collected in the course of contests conducted by DAWAIADDA. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.
4. All the information collected/ stored under this Privacy Policy and Terms of Use is maintained by dawaiadda in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, dawaiadda will keep all User Information confidential and will use/ disclose it only the manner specified under the Privacy Policy and Terms of Use.
5. Part of the functionality of the Website is assisting the Sellers to maintain and organize such information to effect sale and purchase of products. dawaiadda may, therefore, retain and submit all such records to the appropriate authorities, or to Sellers who request access to such information.
6. The Website is also designed for assisting the Users to access information relating to pharmaceutical products. dawaiadda may, therefore, retain and submit all such records to the relevant Users.
7. Dawaiadda will also ensure that User Information is not kept for a period longer than is required for the purposes for which it is collected or as required under any applicable law.

Notices and Revisions

1.If you have any concern about privacy or grievances at DAWAIADDA.COM , please contact us with a thorough description and we will try to resolve the issue for you.
2. Our business changes constantly and our Privacy Policy and the Conditions of Use will change also. You should check our website frequently to see recent changes.
3. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
4. If you have any concerns or questions in relation to this Privacy Policy, you may address them to our grievance officer at:
5. Phone number: 8989858568
6. E-mail: dawaiadda@gmail.com Dawaiadda shall endeavour to resolve Your grievances within one month from the date of receipt of such grievance.

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